This Privacy Policy explains how UAB “Tarptautinės logistikos centras” collects, uses, stores and otherwise processes personal data when you use our website, enquire about our services or work with us.
Last updated: 27 August 2026.
2. Personal Data We Process
3. Purposes and Legal Bases
4. Recipients of Personal Data
5. Retention Periods
6. Website and Cookies
7. Your Rights
8. Complaints and Contact Details
1. Who is the controller of your personal data?
UAB „Tarptautinės logistikos centras“
Company code: 136028376
Address: Minijos g. 181, LT-93287 Klaipėda, Lithuania
Email: info@tlclogistics.lt
Phone: +370 623 33007
2. What personal data may we process?
Depending on your relationship with the Company and how you communicate with us, we may process the following categories of personal data:
- your name, surname, position and represented company;
- contact details such as telephone number and email address;
- information provided in connection with an enquiry, order, contract, cargo or service;
- data contained in payment and accounting documents;
- correspondence, call and other communication information;
- technical website usage data such as IP address, device and browser information, referral source and cookie data, where applicable;
- data required for security purposes when you visit the premises of the Company or its partners, where such processing is lawful;
- other data that you provide voluntarily or that we are required to process by law.
3. For what purposes and on what legal bases do we process data?
| Purpose | Possible data | Legal basis |
|---|---|---|
| Responding to enquiries and preparing quotations | Contact details, enquiry and cargo/service information | Pre-contractual steps, performance of a contract and/or legitimate interests |
| Providing logistics, freight forwarding, chartering, customs brokerage, warehousing and other services | Contact, order, cargo, transport and document information | Performance of a contract and legal obligations |
| Managing contractual and business relationships | Representatives’ contact details, communications and contractual documents | Performance of a contract and legitimate interests |
| Complying with accounting, tax, customs and other legal requirements | Identification, contract, invoice and document data | Legal obligation |
| Managing requests, complaints and disputes and protecting legal interests | Correspondence, contracts, orders and other related documents | Legitimate interests and legal obligations |
| Evaluating the effectiveness of enquiry and marketing channels | Referral source, enquiry and CRM record information | Legitimate interests and, where required by law, consent |
| Sending direct marketing communications | Name, email address, company and communication preferences | Consent or another legal basis permitted by applicable law |
| Protecting the Company, employees, visitors and property | Access/visitor data and, where applicable, CCTV data | Legitimate interests and/or legal obligation |
If we process your data for a different purpose or on another legal basis in a specific case, we will provide separate information about that processing.
4. Where do we obtain your data?
We usually obtain data directly from you or the organisation you represent. Where necessary to provide services or protect legitimate interests, we may also receive data from clients, partners, carriers, terminals, shipping lines, customs or other authorities, public sources and lawful data providers.
5. Who may receive your data?
To the extent necessary for a specific purpose, data may be disclosed to:
- carriers, shipping lines, port terminals, warehouses, customs brokers and other partners in the service chain;
- IT, website maintenance, hosting, email, CRM and electronic communications service providers;
- accounting, audit, insurance, legal and other professional service providers;
- banks and payment service providers;
- courts, law enforcement, customs, tax, supervisory and other competent authorities where disclosure is required by law.
We disclose to service providers only the data necessary for their functions and apply the data protection safeguards required by law.
6. Are data transferred outside the European Economic Area?
Where a service provider or international logistics operation requires personal data to be transferred outside the European Economic Area, we make such transfers only in accordance with applicable data protection law and with the required safeguards.
7. How long do we retain data?
We retain personal data only for as long as necessary for the purpose for which it was collected and as required or permitted by law. The specific retention period is determined by considering:
- the duration of the contract and service;
- retention periods required by accounting, tax, customs and other laws;
- limitation periods for potential claims, disputes and legal remedies;
- the amount, nature and sensitivity of the data and risks to individual rights;
- the validity of consent where processing is based on consent.
When the retention period expires, data are deleted, destroyed or anonymised unless continued retention is required by law.
8. Website, referral source and cookies
When you visit our website, technical data necessary for website operation and security may be processed. We may also assess how you reached our website, for example through a search engine, social network or advertising campaign. When you contact us, this information may be associated with your enquiry in our CRM system to administer enquiries and evaluate communication channel effectiveness.
The website may use necessary, functional, analytics or marketing cookies. Where consent is required by law, the relevant cookies or similar technologies are used only after consent has been obtained. The website may also include third-party services such as maps or other external functionality.
9. What rights do you have?
Under the General Data Protection Regulation (GDPR), depending on the circumstances, you may have the right to:
- receive information about processing and access your personal data;
- request correction of inaccurate or completion of incomplete data;
- request erasure where a legal basis for erasure applies;
- request restriction of processing;
- object to processing based on legitimate interests and object at any time to direct marketing;
- receive and transfer certain data you provided where the right to data portability applies;
- withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise your rights, contact us by email at info@tlclogistics.lt. To protect your data, we may reasonably ask you to verify your identity.
10. Automated decision-making
The Company does not normally make decisions based solely on automated processing of personal data that produce legal or similarly significant effects. If such processing is introduced, we will provide the information required by law.
11. Where can you lodge a complaint?
If you believe your personal data are being processed improperly, we invite you to contact us first by email at info@tlclogistics.lt.
You also have the right to lodge a complaint with the competent data protection supervisory authority. In Lithuania, this is the State Data Protection Inspectorate.
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in law, our operations or the technologies we use. The latest version will always be published on this website with its update date.